Privacy Policy- OneExpress
Your trusted partner in fast, reliable courier and logistics solutions
Our Commitment to Privacy
One Express Logistics Pvt Ltd ("One Express") understands the importance of protecting the privacy of users of the One Express website www.oneexpress.co.in.
The information collected on the One Express website is used to market and improve the services of One Express and its subsidiaries, to improve the content and services on the One Express website and make it easier to use and more appropriate to individual users, and to contact users with updates to the website or for other marketing purposes. One Express may use this information, with the users' permission, for the above purposes.
Your Data is Safe
One Express never shares any information obtained on or from the One Express website with any other organization, and will not do so in future, unless required by law. One Express will not sell information obtained through the One Express website to any party or parties.
Registration & Password Protected Areas
Certain areas of the One Express website, including but not limited to the sections on 'Tracking', 'Service Guide', 'Franchise Opportunities', 'Corporate Solutions', 'Careers' and 'Digital Solutions' require registration or a password for access.
How We Use Your Data
- Marketing purposes
- Improve customer experience
- Enhance website features
- Personalize services
Current Login Features
- Shipment Tracking
- Location Finder
- Price and Time Finder
- Create Shipment
- Request Pickup
Information obtained from registered users of these areas may be used for One Express's marketing purposes, and cookies may be used in those and other areas. Log file data and other information gathered from registered users are used to improve the customer experience.
Customs & Security Screening
Certain shipment data will be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country.
Information Typically Shared with Authorities:
- Shipper name and address
- Receiver name and address
- Description of goods
- Number of pieces
- Weight of shipment
- Value of shipment
Information We Collect
The One Express web server uses an extended log file format which captures:
- Date and time of visit
- Referring address (location from which a visitor comes to the website)
- Type of Internet browser
- Visitor's IP address
Several areas of the One Express website ask for personal information, including:
- Username registration
- User account management features
- Registration pages for various online services
Information collected may include:
- Name
- Address
- Email address
- Billing information
- Business profile
This information is collected to help us develop our services, provide access to various internet-based information and product services, and to bill users for those services if elected.
How We Use Your Information
The information collected through the One Express website helps us identify the type of content customers value most. We use this information to:
Market & Improve
Market and improve our website and services
Send Updates
Send email notifications about website updates
Contact Users
Contact users for marketing and other purposes
Third Party Links
Parts of the One Express website consist of products and services hosted by subsidiaries and third-party businesses. When users leave the One Express website to visit one of these sites, the only information transferred to the third-party is the fact that the user came from the One Express website.
Understanding Cookies
What is a Cookie?
A cookie is a series of data characters that, when programmed into a website, is placed by the web server into the browser's application folder on your computer. Once placed, the cookie allows the website to "recognize" you as a unique user.
- Personalize information for customer segments
- Associate customers with their information profiles
- Remember and auto-fill user IDs
- Enhance user experience
Cookies can be removed from your hard drive. Depending on your browser type and version, you may be able to change the properties on your cookie file so that cookies are not used or saved.
Please check with your browser provider for more information on removing cookies.
SECURITY ALERT - FRAUDULENT EMAILS
Fraudulent Email Alert
You may receive fraudulent emails with subject lines such as:
- "Shipping Confirmation"
- "Verify Info"
- "Promotion gifts and cheques"
- "Some important information is missing"
- "Please fulfill the documents attached"
⚠️ IMPORTANT ACTION REQUIRED
If you receive a message matching this description:
- Do NOT open the email
- Do NOT click on any attachments
- Delete the email immediately
- Or forward it to your corporate IT team & Vigilance team
One Express does NOT:
- Request payment or personal information via unsolicited mail or email
- Request information in return for goods in transit or in custody
If you've suffered financial loss due to fraudulent emails: Contact your banking institution immediately through the appropriate channels.
One Express is not responsible for any charges or costs incurred as a result of unauthorized or fraudulent activity that abuses the One Express name, service marks and logos.
Common Warning Signs of Online Scams
Contact Us
Registered Office
One Express Logistics Pvt Ltd[Your Registered Office Address]
[City, State - PIN Code]
India
⚠️ Policy Updates
One Express reserves the right to amend this Privacy Policy at any time with or without notice. Please check back frequently in the event of changes. The use of the One Express website constitutes a user's agreement to this Privacy Policy.